Domino's Case Study
Domino's Pizzas safeguards
1000s of customer transport
with new in-store technology
From on the web orders and iPad applications to current delivery tracking, technology is definitely fundamental to the customer experience for Domino's Pizza. To ensure it is 660-plus dispenses in the UK and Ireland can continue to deliver clean pizzas because promptly as is feasible to a growing customer base, the corporation needed to update its heritage in-store systems.
вЂў Cost Reduction
вЂў ontinuous Improvement/Innovation
вЂў Growth/Business Transform
вЂў Product Completion Service
вЂў Configuration & Logistics
вЂў Desktop Immigration
Lenovo desktops, HEWLETT PACKARD thin client
terminals, Cognitive printers, ELO touch
As part of the ВЈ5. five million IT refresh job, Computacenter is in charge of sourcing, configuring and installing the new technologies in Domino's Pizza retailers. Thanks to Computacenter's industrialised processes and extensive logistics procedure, the THAT refreshes could be completed over night with lowest disruption to stores and the customers.
The update will provide Domino's Pizza stores with the technologies they need to proficiently process consumer orders and continue to deliver high-quality food. The setup will also ensure that the company decrease IT support and training costs and meet their ambitious growth targets.
Passionate about new pizzas
By gourmet pizza and oven-baked subs to chicken wings and cookies, Domino's Pizzas has become synonymous with providing fresh food promptly. The first Domino's Pizzas store in britain opened in 1985 вЂ“ there are now more than 660 shops throughout England, Scotland, Wales and Ireland. The stores are operated while franchises underneath the Domino's Pizza Group banner.
enabled us to deploy fresh
technologies to the stores
in a shorter period of time.
More than 20, 000 persons work in the UK and Irish stores in addition to a range of support functions, which include marketing, IT, training and fresh bread production at the company's three commissaries in Milton Keynes, Penrith and Naas, Ireland in europe. Domino's Pizza's expertise and keenness for delivering hot and fresh pizza has gained it quite a few awards and the loyalty of millions of pizza lovers around the world. Founded in america in 1960, there are now much more than 9, three hundred and fifty Domino's French fries stores much more than 75 countries
The organisation's quest is to be the best pizza delivery company on the globe, which it hopes to achieve by incorporating high quality food and excellent customer care with innovation and great people.
Responding to development and buyer demand
Because of its reputation for consistently delivering great food promptly, Domino's Pizza has experienced considerable progress in recent years.
Since the beginning of 2006 plus the end of 2010, the business opened more than 250 fresh stores in the UK and Ireland with system sales for 2010 topping ВЈ485 million. Their goal is to reach you, 200 shops by 2021. In 2012, Domino's Pizza Group will also be increasing its reach into Philippines.
Colin Rees, IT Director, Domino's Lasagna Group, left a comment: " With individual shops and the client experience extremely dependent on technology, we need to ensure that our THIS systems can keep up with speedy growth. вЂќ
Domino's Pizzas has started the use of technology as part of the lasagna delivery model. In 1999, it absolutely was the initially the initial pizza delivery company in the world to offer country wide internet purchasing. Ten years afterwards and on the net sales accounted for a quarter of delivered orders.
" We can receive up to ВЈ1 , 000, 000 worth of orders per day via each of our online systems, which means It is just a major take into account the profitability from the company and individual dispenses, вЂќ responses Colin.
The corporation has also introduced...